Tenant's Refund Process

To request a refund for a tenant please contact [e-mail] and provide written authorization along with the following information:

• Tenant’s First and Last Name
• Tenant’s email address associated with their Letus account
• Date of the transaction
• Amount of the refund
• Confirmation ID of the transaction
• Reason for the refund

Note - Processing times:

• Credit card transactions can be refunded within 3 business days from the payment date.
• Bank account transactions can be refunded within 5-7 business days from the payment date.

To view our full refund policy click here.